Kayla Kody, Vice President of Richmond Ford Auto Group is always thinking about the client experience. She challenges dealership processes to find more modern and efficient ways to save money, improve CSI and maintain happy team members! Hence, the focus on starting the sale using a digital retail tool AND implementing a 4-day work week!
Imagine the talent they attract with all of this goodness surrounding improvements on peoples lives!
Her recent showroom sales process update is proving increased grosses and F & I product sales! She opens up about how it all works!
Listen to the rest of the podcast here!
